Record Engagement with the Labour Claims and Advisory Centre
The UAE’s Ministry of Human Resources and Emiratisation (MoHRE) has announced a significant milestone for its Labour Claims and Advisory Centre, which managed over 3.4 million calls in the first half of 2026. This impressive figure is indicative of the growing confidence among both workers and employers in the UAE, highlighting the centre’s importance as a vital communication hub.
Inbound and Outbound Call Dynamics
During the period from January to June, the centre received more than 1.119 million inbound calls and initiated over 2.3 million outbound calls. These statistics underscore the centre’s proactive role in addressing labor-related queries and facilitating smooth interactions between the ministry and its stakeholders.
Strategic Enhancements in Service Delivery
Ahmed Al Qara, who heads the Labour Relations Department at MoHRE, emphasized the ministry’s commitment to advancing the centre’s capabilities. This is achieved through the integration of cutting-edge technology and a customer-centric approach to service improvements. The aim is to ensure that the centre remains a leading channel for direct communication with users.
Al Qara highlighted the use of artificial intelligence and smart analytics as pivotal elements in enhancing service efficiency. By improving integration across various service channels, the ministry is focused on delivering rapid responses, precise information, and easy access to services.
Feedback-Driven Enhancements
Customer feedback plays a crucial role in the ongoing refinement of the centre’s services. This aligns with the UAE leadership’s objective of providing world-class government services. Feedback mechanisms are instrumental in shaping the user experience, ensuring it meets the evolving needs of the workforce.
Broad Spectrum of Labour Support Services
The Labour Claims and Advisory Centre offers comprehensive support across a wide array of employment-related areas. It assists with labor inquiries, guides customers through claims submissions, and provides detailed information about MoHRE services and procedures. Additionally, it supports the utilization of digital platforms, helping users access services remotely without the necessity of visiting physical service centers.
Advanced Digital Solutions and Multilingual Support
Equipped with advanced digital solutions, the centre employs artificial intelligence and smart analytics to enhance its service delivery. It supports more than 22 languages, ensuring accessibility for the UAE’s diverse workforce, which comprises a wide range of nationalities and backgrounds.
Furthermore, the centre is fully integrated with MoHRE’s digital services ecosystem. This integration facilitates more efficient, flexible, and sustainable government services, contributing to streamlined procedures and continuous service improvement initiatives.
Data-Driven Service Optimization
The collection and analysis of customer data and feedback through the centre’s platform are fundamental to its ability to enhance services. This data-driven approach supports the streamlining of procedures and the implementation of continuous improvement initiatives, ensuring that the centre remains at the forefront of labor-related support services.
